Give the gift of linen.
Description
Gift vouchers have often been regarded as unthoughtful perhaps even a bit lazy. Well we disagree. The worst type of gifts are the ones that aren’t wanted and are rapidly either forgotten or got rid of. A gift voucher – particularly one from a small independent brand – shows love for both the lucky person receiving it and the environment.
Delivery & Returns
Shipping Policy
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with any relevant tracking information. Shipping fees are non-refundable in the case of returns.
Shipping options given at checkout are...
Free First Class Shipping, 2-3 working turnaround
£5 Next Day Tracked, orders must be placed on weekdays before 12pm for guaranteed next day delivery
Returns and Exchanges Policy
As a first port of call, we’ll do our best to address any concerns you might have about your item(s). Please send an email to hello@flaxondon.com with any questions you have – you will receive a reply from one of our small team, addressing your specific queries. Never automated advice. If we don’t have what you’re looking for online, there’s a good chance we have it at our shop, so we will do our best to make the desired exchange happen.
If you already know what you’d like to exchange for or you’d like to return an item, you can do so within 30 days of your initial order date. Please note: you can return products purchased (or received) as Christmas presents until January 31st 2023. Please send an email to hello@flaxlondon.com with details of the item you received and what you’d like to exchange it for. We’ll tell you what to do from there.
Care, wear and styling
Free Shipping
Free Repairs
Plastic Free
Compliments Guaranteed
Our approach to sustainability
Low-Impact Materials
We complement linen’s inherent sustainability by carefully selecting low-impact materials for the trim and detailing of everything we make, including urea buttons and organic herringbone cotton labels.
Plastic Free
Being plastic-free often means getting rid of single use plastic behind the scenes. Since going plastic-free in 2019, we’ve picked up every collection by hand, saving over 5k plastic sheets & 4k plastic packages.
Longevity
The amount of time we keep our clothing is maybe the single most effective way of reducing our impact. We extend the lifecycle of our clothing by offering free repairs on all our clothing. Repair, don’t replace.
As seen in...
