If the item(s) you’ve ordered isn’t quite what you’re looking for, you can return or exchange it up to 28 days after Christmas Day. As long as it’s in the same condition as when it was received, a refund will be issued immediately upon receipt of the return.
Please return items with a note of your name, order number and any exchange details to:
Flax London Ltd, Building 7 Second Floor, Unit 2-23, Vanguard Court, London, SE5 8QT
If you have any questions, please ring +447879621443

We offer free collection and repairs on any Flax London item in need of attention. That includes re-dying. Please send an email to [email protected] with:
(1) Details of what needs fixing (2) Collection address (3) Mobile number (4) Preferred day for courier collection

If before the item has been dispatched a cancellation request is made by email to [email protected] the order will be cancelled, and a full refund will be given.
In the case that goods have already been dispatched, goods will be refunded in accordance with the returns policy as set out above.

All prices shown on the website are inclusive of UK VAT (20%).

Cookies are small text files that are sent to your computer so that when you return, our website recognises you and lets us improve your experience on the site.

All orders made with Flax London Ltd – either on our website or by any other means we permit – are subject to the terms and conditions set out in this document. Flax London Ltd reserves the right not to accept an order from a customer for any reason seen as correct by us and will not be liable to you or anyone else in these circumstances.

Everything will be done to ensure that delivery of goods is made within the estimated delivery time and never longer than 30 days.

We try to ensure that our stock always reflects that which is available on the website. If we are unable to supply goods that have been ordered and paid for due to insufficient stock, we will contact the customer and provide a full refund, if requested.

The intellectual property of Flax London Ltd remains in all cases the property of Flax London Ltd and by using our website you agree to respect the intellectual property right of Flax London Ltd.
We ask that you don’t copy, reproduce or use for commercial means the content of this website.

The security of our customers and their personal information is extremely important to us. We will only ask for your personal details in order to improve and enable your experience as our customer. The personal data that you provide to us will not be available to third parties under any circumstances.
We have a valid Secure Socket Layer (SSL) certificate which enables encryption of all data (in particular your credit card details) passed between your web browser and our website through Hyper Text Transfer Protocol Secure (HTTPS).

The terms and conditions and data protection of our customers on this website will be governed by the laws of England.

Flax London Ltd, Registered in England, No. 10542576