If the item you’ve ordered is not satisfactory or does not fit the description of that which you ordered or fails to comply with the Goods Act 1979, it may be returned. As long as goods are in the same state as when they were received by the customer, goods may be returned up to 28 days after the order was made.
Please return items to: Flax London Ltd, 12 Melcombe Place, London, NW16JJ
If before the item has been dispatched a cancellation request is made by email to [email protected] the order will be cancelled, and a full refund will be given.
In the case that goods have already been dispatched, good will be refunded in accordance with the returns policy as set out above.
TAX and DUTIES
All prices shown on the website are inclusive of U.K. VAT (20%). If goods are ordered outside the UK, the tax will be automatically deducted from the cart ‘total’ at checkout. It is then the responsibility of the customer to pay the relevant custom duties of the country to which goods have been ordered.
Cookies are small text files that are sent to your computer so that when you return, our website recognises you and lets us improve your experience on the site.
All orders made with Flax London Ltd – either on our website or by any other means we permit – are subject to the terms and conditions set out in this document. Flax London Ltd reserves the right not to accept an order from a customer for any reason seen as correct by us and will not be liable to you or anyone else in these circumstances.
PRICING and PAYMENT
In the event that an error is made in pricing on the website we will hold that as our responsibility and will be obliged to supply these goods to the customer at the incorrect price, unless we believe the security of the website to have been compromised. In such circumstances, we will contact the customer to either cancel the order and refund the customer or to continue the order but at the correct price. In the event that the customer cannot be contacted, in these circumstances, the order will be cancelled after 14 days.
But please make us aware when incorrect prices are shown!
Everything will be done to ensure that delivery of goods is made within the estimated delivery time and never longer than 30 days, in which circumstances the goods will still be delivered and a full refund made for the inconvenience.
We try to ensure that our stock always reflects that which is available on the website. If we are unable to supply goods that have been ordered and paid for due to insufficient stock, we will contact the customer and provide a full refund.
The intellectual property of Flax London Ltd remains in all cases the property of Flax London Ltd and by using our website you agree to respect the intellectual property right of Flax London Ltd.
We ask that you don’t copy, reproduce or use for commercial means the content of this website.
The security of our customers and their personal information is extremely important to us. We will only ask for your personal details in order to improve and enable your experience as our customer. The personal data that you provide to us will not be available to third parties under any circumstances.
We have a valid Secure Socket Layer (SSL) certificate which enables encryption of all data (in particular your credit card details) passed between your web browser and our website through Hyper Text Transfer Protocol Secure (HTTPS).
GOVERNING LAW and JURISTICTION
The terms and conditions and data protection of our customers on this website will be governed by the laws of England.
Flax London Ltd, Registered in England, No. 10542576