Delivery and Returns
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with any relevant tracking information. Shipping fees are non-refundable in the case of returns.
Shipping options given at checkout are...
Free First Class Shipping, 2-3 working turnaround
£5 Next Day Tracked, orders must be placed on weekdays before 3pm for guaranteed next day delivery
If the item you ordered isn’t quite right, you can exchange or return as long as it’s in the same condition as when it was received. We do not offer free returns. Please send items with a note of your name, order number and any exchange/return details to:
Flax London Ltd, Building 7, Second Floor, Studio 23, Vanguard Court, London, SE5 8QT
If you have any questions, please send an email to email@example.com