Flax London's Terms and Conditions

– RETURNS & EXCHANGES –

As a first port of call, we’ll do our best to address any concerns you might have about your item(s). Please send an email to flax@flaxondon.com with any questions you have – you will receive a reply from one of our small team, addressing your specific queries. Never automated advice. If we don’t have what you’re looking for online, there’s a good chance we have it at our shop, so we will do our best to make the desired exchange happen.

If you already know what you’d like to exchange for or you’d like to return an item, you can do so within 30 days of your initial order date. Please note: you can return products purchased (or received) as Christmas presents until January 31st 2023. Please send an email to flax@flaxlondon.com with details of the item you received and what you’d like to exchange it for. We’ll tell you what to do from there.

– REPAIRS & REPURPOSING –

We offer free repairs on any Flax London item in need of attention. That includes re-dying. Please send an email to repairs@flaxlondon.com with:

(1) Details of what needs fixing (2) Redelivery address

– CANCELLATION –

If before the item has been dispatched a cancellation request is made by email to flax@flaxlondon.com the order will be cancelled, and a full refund will be given.

In the case that goods have already been dispatched, goods will be refunded in accordance with the returns policy as set out above.

– TAX & DUTIES –

All prices shown on the website are inclusive of UK VAT (20%).

– COOKIES –

Cookies are small text files that are sent to your computer so that when you return, our website recognises you and lets us improve your experience on the site.

– ORDERS –

All orders made with Flax London Ltd – either on our website or by any other means we permit – are subject to the terms and conditions set out in this document. Flax London Ltd reserves the right not to accept an order from a customer for any reason seen as correct by us and will not be liable to you or anyone else in these circumstances.

– DELIVERY –

Everything will be done to ensure that delivery of goods is made within the estimated delivery time and never longer than 30 days.

– AVAILABILITY –

We try to ensure that our stock always reflects that which is available on the website. If we are unable to supply goods that have been ordered and paid for due to insufficient stock, we will contact the customer and provide a full refund, if requested.

– COPYRIGHT –

The intellectual property of Flax London Ltd remains in all cases the property of Flax London Ltd and by using our website you agree to respect the intellectual property right of Flax London Ltd.

We ask that you don’t copy, reproduce or use for commercial means the content of this website.

– SECURITY –

The security of our customers and their personal information is extremely important to us. We will only ask for your personal details in order to improve and enable your experience as our customer. The personal data that you provide to us will not be available to third parties under any circumstances.

We have a valid Secure Socket Layer (SSL) certificate which enables encryption of all data (in particular your credit card details) passed between your web browser and our website through Hyper Text Transfer Protocol Secure (HTTPS).

– GOVERNING LAW & JURISDICTION –

The terms and conditions and data protection of our customers on this website will be governed by the laws of England.

– COMPANY DETAILS –

Flax London Ltd, Registered in England, No. 10542576